So here we are again, a new year, a new web host and a new set of challenges.
The Bang?
Over the break we were playing some heavy rounds of Wii oriented games when the console suddenly give up the ghost and stopped reading from the DVD drive. This doesn’t look like an isolated problem as there are plenty of posts relating to this sort of problem on the Internet. I have sourced a replacement drive, ordered a new custom Wii shell and hope to have it all back up, refurbished and running before long. As always, if you can source the right components and have a little technical experience it is almost always cheaper to repair than to purchase from new.
The Customer Service?
I mentioned the new Web Host. At the start of 2011 I changed to a cheaper host but, as always, expected to review this decision throughout 2011. I wasn’t really comfortable with the service and over the year the company suffered from some high negative publicity, so I looked at the market again and decided to move in late November 2011.
My new host is Kualo.com, and I have been completely taken aback by their “approachability”. Before the move I made sure that my WordPress installation was up to date and performed a database and WordPress files backup.
Kualo support offered to take these and restore the site to my new hosting area, the whole thing took less than 1/2 hour and everything was working perfectly with their help. They kept in contact, explained what they were going to do and then let me know once the work was completed.
Polite, efficient and competent. What more could you ask for?
As always, I will monitor the service throughout 2012, but for now I am really pleased with decision to move.